Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official bodies to help them resolve or steer a conflict. Online Dispute Resolution is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes outside the courts: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Customers who are defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and sale and/or provision of services have the right to turn to official bodies to help them resolve any disputes concerning such contracts, without prejudice to recourse to the Courts. The up-to-date list of Alternative Dispute Resolution bodies available under the terms of article 17 of Law no. 144/2015, of September 8, are listed on the Consumer Portal, accessible via the website www.consumidor.pt. For more information, you can also consult Law 144/2015. We would also like to inform you that, in order to resolve disputes arising from online purchases, you can use a resolution system called the "ODR Platform - Online Dispute Resolution/ RLL", created by the EU.

In any case, you can contact one of the centers listed below.

Alternative Dispute Resolution Entities

CNIACC - National Center for Consumer Conflict Information and Arbitration

http://www.arbitragemdeconsumo.org

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center

https://www.consumidoronline.pt/pt/

Coimbra District Consumer Conflict Arbitration Center

http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

http://www.centroarbitragemlisboa.pt

Consumer Information and Arbitration Center of Porto

http://www.cicap.pt/

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court

http://www.triave.pt/

European online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

If the user/client wishes to use information or materials from the site, they must obtain prior written authorization from Ativo.

Address of Alegredominó - Comércio De Vestuário Infantil, Lda:

Rua do Comércio Edifício Grocenter, 4760-739 Vilarinho das Cambas, Vila Nova de Famalicão

Taxpayer: 510793665